Question 1

What is RIE?

Accepted Answer

RIE (Real Time Insight Engine) is a hotels software company that collects real-time guest feedback via WhatsApp, tracks NPS scores, analyses Google reviews with AI, tracks sustainability, and provides guest economics insights for hospitality teams.

Question 2

How does RIE collect guest feedback?

Accepted Answer

RIE sends automated WhatsApp messages to guests at check-in and checkout. Guests tap a unique link to rate their stay in under 30 seconds — no app or login required.

Question 3

Can RIE analyse Google reviews?

Accepted Answer

Yes. RIE imports your Google reviews, runs AI sentiment analysis on each one, categorises issues, drafts suggested replies, and generates weekly executive reports with trending issues and hidden patterns.

Question 4

Is RIE free to use?

Accepted Answer

RIE is free forever for WhatsApp messaging, NPS tracking, smart alerts, and guest management. AI-powered features like review analysis and deep insight reports use pay-as-you-go RIE credits.

Question 5

Does RIE support multiple properties?

Accepted Answer

Yes. RIE supports multi-property management from a single account, with clean property-level data separation and shared credit pools across all your properties.

Question 6

Does RIE track sustainability?

Accepted Answer

Yes. RIE tracks guest eco-ratings, analyses sustainability sentiment in reviews, measures the ROI of environmental initiatives, and includes a sustainability snapshot in weekly AI reports.