Refund & Cancellation Policy

All purchases of RIE Credits are final and non-refundable. Once a credit purchase is completed via Razorpay and credits are added to your account, no refund will be issued.

Credits do not expire as long as your account remains active. They are shared across all properties owned by your account and are transferable between properties within the same account.

We will issue a refund or credit in the following circumstances:

• You were charged multiple times for the same transaction (duplicate billing).
• A technical error on our platform caused credits not to be delivered after Razorpay confirmed payment.
• Applicable consumer protection law in your jurisdiction requires a refund.

To request an exception, contact us at kiaanuppal@gmail.com within 7 days of the transaction with your order details and a description of the issue.

You may cancel your account at any time through Settings → Danger Zone. Cancellation removes your data and access. Unused credits are forfeited upon account deletion and are not refunded.

If you initiate a chargeback or payment dispute with your bank without first contacting us, we reserve the right to suspend your account pending resolution. Please reach out to us first - we are happy to resolve billing issues directly and promptly.

For billing enquiries, please email kiaanuppal@gmail.com. We aim to respond within 2 business days.