RIE (Real Time Insight Engine) is a hotels software company that collects real-time guest feedback via WhatsApp, detects problems before they escalate, analyses your Google reviews with AI, and shows you the economics behind your guest satisfaction scores.
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Avg. guest response time
0 min
Setup time per property
0x
More feedback than email
0+
NPS target score for hospitality
WhatsApp Messaging
The moment a guest is registered, RIE queues two WhatsApp messages automatically. A warm welcome on arrival, and a personalised feedback request at checkout. Your staff never have to touch it.
The Grand Hotel
WhatsApp Business
Analytics Dashboard
RIE calculates your Hospitality NPS automatically from every guest response and tracks it over time. See which guests are Promoters (likely to recommend you), Passives, or Detractors - and watch trends shift week by week.
What is NPS?
Net Promoter Score = % Promoters minus % Detractors. A score above 50 is considered excellent in hospitality. Scores above 70 are world-class.
+47
Current NPS Score
AC failure reported - Room 214
Contact maintenance immediately
Guest complaint about noise - 3rd floor
Send apology and upgrade offer
Slow check-in mentioned by 3 guests
Review front desk staffing
Try clicking "Resolve" on the alerts above
Smart Alerts
When a guest submits a low rating or mentions a specific issue, RIE instantly creates an operational alert with a recommended action. Your team sees it in real time and can intervene while the guest is still on property.
Google Review Intelligence
Paste your Google Travel URL and RIE scrapes all your public reviews, runs AI sentiment analysis on each one, and generates a full scorecard with pain points, quick wins, and strategic recommendations.
4.6
312 reviews
Rating Trend
Top Issues (AI-detected)
Price-Quality Score
7.8 / 10
+0.4
Consumer Surplus
High
vs avg
Revenue at Risk
$3,400
from detractors
Demand Elasticity
Inelastic
stable
Revenue at Risk
Estimated annual revenue loss if current detractors share negative experiences - based on hospitality industry averages.
Guest Economics
RIE goes beyond simple averages. The Guest Economics module applies microeconomic models to your feedback and review data to surface metrics that reveal the true financial impact of guest experience on your property.
Price-Quality Perception
How guests rate the value for money relative to price paid. Reveals if you are over- or under-priced in the eyes of your market.
Revenue at Risk
Estimated annual revenue loss attributed to detractors sharing negative word-of-mouth, based on industry research.
Consumer Surplus
Measures whether guests feel they got more value than they paid for - a key driver of loyalty and re-booking.
Demand Elasticity
Tracks whether your price increases are correlating with drops in satisfaction, signalling potential demand risk.
Guest Management
Add guests at check-in with their name, room number, and phone number. RIE handles the rest - queuing WhatsApp messages, tracking feedback, and building a full stay history per guest.
Multi-property support
Run multiple hotels or venues from one login. All data stays cleanly separated by property.
Returning guest intelligence
RIE flags returning guests who previously left low ratings so your team can be proactive.
Webhook sync
Connect your existing PMS or booking system via webhook to auto-import guests on check-in.
Branded feedback portal
Each guest gets a private, mobile-optimised feedback page via their unique link. No app needed.
James Kimani
Room 214
Checkout
Today
Sophie Martin
Room 108
Checkout
Tomorrow
Anna Rossi
Room 302
Checkout
Jun 12
Lucas Bernard
Room 416
Checkout
Jun 13
No integrations required to get started. No IT team needed. Just add your property and register your first guest.
Set up your hotel with your WhatsApp number, Google review link, and branding. Takes under two minutes.
Add guests at check-in. RIE queues a welcome WhatsApp immediately and schedules the checkout feedback message.
Guests tap their link, rate their stay 1 to 5, and leave a comment. No login, no app, no friction.
Your dashboard surfaces alerts, NPS trends, review analysis, and economics data as it happens in real time.
Set up your first property in minutes. No credit card required.